Telephone Conference Solution
Source：DONJIN Date：2016-06-23 Click： Second
I. Background of Service
Telephone conference refers to a mode of conference in which a number of persons utilize the telephone network and Internet to carry out the multi-party calls. By way of such communication terminals as fixed telephones, mobile phones and dedicated telephone terminals, people can hold conferences anytime and anywhere to realize the multi-party interactive communications Through fixed telephones, mobile phones and dedicated telephone terminals, a conference initiator can initiate the conference at any time and any place, where the attendees can use the fixed telephones, mobile phones and dedicated telephone terminals to take part in this conference. The telephone conference has broken up the spatial limitations of traditional centralized conferences. Whether a person is in the office or on a business trip elsewhere, takes a rest at home or even travels abroad, he or she can either hold or attend a conference by only using such common double audio frequency telephone sets as a telephone or a mobile phone or a dedicated conference terminal.
1. Analysis of User Requirements
At now, corporate users would realize their telephone conferences mainly by way of dedicated telephone conference devices such as dedicated telephone terminals and MCUs (multipoint control units). As such, realization of telephone conferences by enterprises would require the special procurement of dedicated devices to generate higher construction costs without the availability of large system capacity. As a result, telephone conferences are frequently applied in large and medium-size enterprises, whereas the prohibitive costs of construction have thwarted the applications of such conferences in those small and medium enterprises. In our nation, small and medium enterprises can account for a great majority of business enterprises, while they are in a phase of high growth as well. Moreover, as the employees of such enterprises can spread in different areas over years, it is requisite for them to conduct exchanges and communications between different places. However, the extortionate costs of construction would make it very hard for small and medium commercial enterprises to realize such exchanges and communications in the form of telephone conferences, while they would have to consume a great amount of expenses for holding various conferences. Therefore, small and medium enterprises would need a powerful and cost-efficient system by which to hold telephone conferences,
where Donjin telephone conference service system can well meet with the applications of telephone conference in such enterprises. With this service system, the enterprises would not need to purchase any conference device, while the attendees would only need to pay a small amount of service fee to hold a telephone conference by dialing into the conference system through fixed telephones or mobile phones.
In addition to holding telephone conferences, enterprises can also depend on the Donjin telephone conference service system to realize such applications as emergency meetings, business negotiations, market research, hotline discussions, leisure chat and recreational programs, thereby greatly enriching their business methods.
2. Analysis of Operator Requirements
Nowadays, traditional voice services tend to be saturated, while the ARPU appears to decline. Due to the vehement market competitions, operators have been all the more beset with the cases of drainage of users in the network and increase in the number of users without rise in revenues. Depending on the currently available telephone access channels to provide both the corporate users and personal users with services of powerful attraction would not only create some new highlights of revenues, but also stabilize the users in the network and attract new users to access into the network.
At present, telephone conference services of basic telecommunication operators are based on the videophone conference systems built at the beginning of 1990s. Due to the restrictions of technological conditions at then, such telephone conference systems can only satisfy the needs of these operators and party & state organs, and can have no capability for service operation. For instance, conference sites would be restricted to only the conference rooms, while the DDN connection is adopted between different conference rooms. As such, higher costs would be created, while it is hard to upgrade the conference devices that demand higher maintenance costs. Therefore, in face of market demands for telephone conferences, telecommunication operators would need an operable telephone conference system.
II. Descriptions of This Service
1. Conference Type
This service can provide two types of conference based on actual needs, i.e. pre-scheduled conference (both the time of conference and conference resources can be pre-scheduled) and instant conference (Conference resources are immediately requested to hold a conference).
2. Service Application
A prepaid service user can dial the access number to acquire a conference card number and then receive a short message to acquire the conference card password, where the vCard mode is adopted. A post-paid service user would have to assign a relevant person to apply for this service in the service hall, where the person must show his/her ID card and enter a certain mobile phone number into the conference card data. The conference fee will be charged per month.
3. Pre-scheduled Conference Resource
The host (conference initiator) can access into the prescheduling system, enter the conference card number and password, preschedule the conference resource, and set the list and contact addresses of attendees, by one of the following three methods: A. dialing the access number, B. logging into the SMAP conference prescheduling interface, and C. logging into the WWW conference prescheduling interface.
4. Sending Conference Notification
This service provides two modes of notification: i.e. SMS notification and voice notification. The SMS notification refers to the case that the conference center will send short messages to attendees in accordance with the preset telephone numbers of these attendees, informing them that a conference will be held; voice notification refers to the practice that the conference center will actively call on the attendees in accordance with the preset telephone numbers of these attendees, and will play the conference notification to them.
5. Holding a Conference
For an instant conference, the host will dial up the access number to apply for the conference resource, while the conference center will notify the corresponding attendees to take part in the conference; by the time of a prescheduled conference, the conference center will notify the host, who will dial the access number and enter the conference room number and management password to hold a conference after the attendees are accessed.
6. Attending a Conference
This service provides two modes of attendance in a conference: in the first mode, the user will actively dial up the access number, which is generally a universal access number set by the operator(s) for conference telephone services, and then enter the number and password of the conference room to which he or she is assigned to attend the conference; In the second mode, the conference center will actively call the attendees. Because the host will have set up the telephone numbers of attendees at the time of application for conference resource, the conference center will dial up these numbers either instantly or at a scheduled time, so that the attendees will be accessed into the conference.
7. User Identity
There are two kinds of identity for conference attendees: i.e. administrators and common attendees. With an administrator password, the administrator can hold/end a conference, set up the rights of attendees and search for conference information, while the common attendees can only own the conference room password by which to apply for a speech.
8. Conference Management
The conference management functions include: pre-scheduling a conference/ canceling the pre-scheduled conference, setting/modifying the list of attendees, holding/ending a conference, searching for conference information and information of attendees, setting/modifying the rights of attendees and undertaking the conference recording and so on.
Meanwhile, this service provides the function of conference information statistic as well.
This service provides three kinds of management interface for the conference administrator(s) : i.e. A. Dialing up the conference management process, B. fulfilling the management through the SMAP terminal, and C. fulfilling the management in the WWW mode.
9. Billing Principle
Billing for the conference telephone services shall involve: the pre-scheduling fee, conference fee and telephone call fee.
10. Payment Options
Both the pre-scheduling fee and conference fee shall be deducted from the conference card. Should this conference card be a prepaid card, value of this card shall be topped up (recharged) via the service hall or BOSS, or by voice methods. In the event that this conference card stands for an actual mobile phone number of a certain group, namely a post-paid card, then the corresponding payment operations can be accomplished by way of the monthly charge payment for this mobile phone number, or by means of a GoTone payment card.
For the telephone call charge of each user taking part in the conference, the corresponding operation will be carried out in accordance with the actual type of this user (e.g. prepaid service user, common GoTone service user or VPMN user).
11. Integration with the VPMN Service
The VPMN (Virtual Private Mobile Network) user can also apply for the conference telephone service, can use the short code within the group as the access number and can use the short code at the time of setting contact information of attendees. In billing, flexible charging rates can be offered in combination with the billing property of VPMN service, where the billing account can be also integrated with the VPMN account.
III. Service Realization
The Donjin telephone conference service would adopt a special service number as the universal dial-in/access number nationwide, where the users in various domestic cities can use this service by just dialing this universal telephone number nationwide. The Donjin telephone conference service featuring the universal access nationwide and integration of the overall platforms can make possible the telephone conference at any time and any place.
The conference function of Donjin telephone conference service system will be accomplished by the Donjin telephone conference service platform, where a two-level structure consisting of a provincial center and regional or city centers will be adopted in the distribution of platforms, and soft switching will be adopted to connect the provincial center platform to the regional and city platforms. Meanwhile, the provincial center platform can be connected to those in other provinces to constitute a nationwide distributed telephone conference system of resource sharing, low coupling and collaborative work.
Both the provincial center platform and those in various regions and cities can be made directly available to users to accomplish the service acceptance, conference application, and conference scheduling and control for users in the local area(s). Installed in the provincial center will be the IP mode-based CTI server, IVR server, TTS server, recording server, database server, application server and interface server and so on; the major automatic voice services and ASR media services will be converged in the provincial center for processing; The SMS, Email and Internet outlets will be centralized at the provincial center and the SP, CP management will be also centralized at the provincial center for processing.
The provincial center will adopt the double network architecture to ensure the network safety, while either double servers or clustering will be adopted for key devices to protect the system reliability and prevent single point faults. The SAN structure will be adopted for the storage system to realize the separation of data storage from this service to break up the boundaries of independent data storage devices existing between the previous service systems so that the sharing of storage service can be achieved.
Distributed Service and Centralized Control. The provincial center will take care of the service and data in the whole province, while live agent service will be set up at this center to provide the operator service. The provincial center will be mainly in charge of coordinating the interconnections between various regions and cities, and will thus be equipped with the functions of supervision, management, and data aggregation and statistics. This service can base on the calling of dial-in user to provide the localized self-service process service at the place of calling, while the interconnects circuits between the regional and city centers and provincial center can realize the sharing of live agent service and inter-access of data resources throughout the whole province.
The system can be logically separated into the bearer layer, core service layer, instrumentation layer and application layer, etc.
The core service layer will be integrated with the billing, network management and authentication systems via the standard, open interfaces for collaborative work, and will provide interfaces for the 97 system, CRM system and online 114 service.
IV. Solution Advantages
The conference telephone service solution of Donjin Tech can provide the abundant and colorful value-added services to users, thereby enhancing the competitive edges and operational benefits of operators. This service can feature the following advantages:
? Completely taking advantage of the currently available intelligent network system platforms and interfaces without the need of development of any new interface to protect and exploit the existent investment;
? Having a clear structure to integrate resources effectively;
? Combination with the SCP control capability to provide more abundant conference telephone services.
? Combination with the SCP billing capability to offer flexible means of service charges.
? Advanced DSP voice processing technology and highly explicit voice quality;
? Large system capacity to realize the large pure interactive, interference- free conferences of over 100 parties.
? Providing the conference room recording service in multiple ways to users.
? Providing the flexible means of user access and user-friendly human-computer operation interfaces;
? Combination with intelligent networks to provide the powerful, unified management and maintenance, as well as the abundant statistical measurement functions;
? Addition of cluster scheduling function that makes this service more powerful and broadens its application range even further;
? Easy incorporation into the services of current networks (e.g. VPMN), which can be beneficial to the supply of value-added services;
? Consistency with the trends of development of core intelligent network services to avoid the case of mixed incorporation of multiple sets of service and multiple systems.
V. System Topography
VI. Solution Advantages
The conference telephone service solution of Donjin Tech can help operators to supply the abundant and colorful value-added services to users, thereby enhancing the competitive edges and operational benefits of operators. This service can feature the following advantages:
Completely taking advantage of the currently available intelligent network system platforms and interfaces without the need of development of any new interface to protect and exploit the existent investment;
Having a clear structure to integrate resources effectively;
Combination with the SCP control capability to provide more abundant conference telephone services;
Combination with the SCP billing capability to offer flexible means of service charges.
Advanced DSP voice processing technology and highly explicit voice quality;
Large system capacity to realize the large pure interactive, interference- free conferences of over 100 parties.
Providing the conference room recording service in multiple ways to users.
Providing the flexible means of user access and user-friendly human-computer operation interfaces.
Combination with intelligent networks to provide the powerful, unified management and maintenance, as well as the abundant statistical measurement functions;
Addition of cluster scheduling function that makes this service more powerful and broadens its application range even further;
Easy incorporation into the services of current networks (e.g. VPMN), which can be beneficial to the supply of value-added services;
Consistency with the trends of development of core intelligent network services to avoid the case of mixed incorporation of multiple sets of service and multiple systems.?
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