Call center, which has survived for nearly ten years, is becoming a new hot spot of value-added services, enabling a sharp increase of call centers being deployed that are provided by Tonjin Tech – a “Comprehensive Information Service” platform provider. In recent two months, Donjin Tech and its partners developed a number of call centers serving finance, railway, enterprise and telecom industries in Gansu, Shanghai, Guangdong and Sichuan and successfully put them into service.

With the rapid development of network and telecom techniques as well as upgrading of customer concept, there are a lot of breakthroughs in terms of elements involved and complexity relating to a call center, which has been developed and accepted as a kind of commerce-purposed value-added service functioning in upgrading industrial and corporate services as well as business operation ability. In recent years, Donjin Tech has achieved remarkable performance in voice value-added service field, especially in its efforts to carry out close cooperation with different industries and its approaches deep into the actual demands of different customers as well as its R&D achievements of purpose specific call centers. Taking the IP Call Center developed by Donjin Tech in Gansu Province, compared with traditional call center, it saved cost by big margin, in addition, it is able to provide better quality consulting, ticket booking, complaint report and suggestion services, while the persons who are operating it have the ability to know how the service window, after-service and network operation are working which eventually strengthen the management, improve service quality and working efficiency. Call centers developed by Donlin Tech for different enterprises are customized based on varied customers’ demands, some have conference, voice recording and line extension switching functions, and some have the ability to provide one-stop service covering before-sales, sales and after-sales service, and some have integrated business operation, production and management work flow into one to provide market survey, customer investigation, customer care, service outbound call and internal management functions.

Call center infrastructure is the foundation of a call center. Donjin Tech based call center employs Donjin Tech voice value-added service comprehensive platform. By using its core technology of voice foundation hardware, it further enhances and optimizes the voice processing ability, voice communication ability and system computation ability of the platform, and greatly improve its capacity to deal with mass load services. In addition, voice resource libraries of various applications including voice record/playout, voice change, background music (BGM), SMS, email, fax, manual telephone, outbound call and conference call, etc. can be easily added to new services; its excellent BOSS has the ability to make statistics and analysis over various service data and further bring them to potential use. In addition to safeguarding its superiority in hardware, Donjin Tech also proactively to construct cross-industrial chain cooperation specialized in providing comprehensive information and communications services dedicated to serve a specific class even a specific client by making full use of all resources from concerned industries and fields so that eventually to promote call center development towards being used in wider fields and equipped with more and diversified functions.