With the social development, funds is penetrating into people’s life day by day, and communication between ordinary people and fund companies is more frequently than ever. Now, more and more people entrust fund companies for financing for gaining relative more and stable gains. Also, people have higher demand than ever to funds companies in various aspects including service, business provision and management, etc. along with the upgrading of their financing knowledge and experience. For satisfying this, Rongtong Fund Management Co., Ltd. provides mass clients and social circles with 24hx7d comprehensive service, by which it provides necessary consulting platform for creating new services, realizes complete interface connecting all service flows to the market, and greatly upgrade the response ability of its clients to the market demand change.

Complicated communication environment needs high-standard and stable sound recording system

During constructing the telephone management platform, Rongtong Fund Management Co., Ltd. realizes that, this platform must be capable to reserve all call log for future use as a kind of legal basis when meeting legal disputes in the future, since a fund company’s service content relates to complaint, consulting, information inquiry, transaction flow inquiry and account inquiry, provision of fax data and telephone entrust transaction service, etc. In addition, according to CSRC requirement, a fund company shall keep voice data for five years. This requirement means that the digital sound recording system is required to run stably and safely for long time on the one hand, and all backup mechanism and means for recorded data must be qualified on the other hand.

Digital sound recording system functions in providing full-process sound recording to voice in the entire service flow, safely storing all recorded data in digital way, being an important management means and analysis basis for future liability clarification and supervision, more importantly, the management of a fund company may find out problems immediately through listening to the recording for improving service management and service quality in a comprehensive way. Also it is of great significance for a fund company sustainable development by presenting its clients with high-quality service. 

The application environment of Rongtong Fund Management Co., Ltd. is to use telecom analog trunk access, and the line has extension and inline telephone and other audio sources. Currently it has 160 lines, recording equipment is placed in the machine house of the information center; it is required to carry out full-process and high-quality sound recording and real time listening-in as well as security storage of all recorded data in digital way. The system is required to realize all-line sound recording, listening-in, data inquiry and backup functions; in addition, it is required to provide telephone and network inquiry for recorded data. Except for the above, considering the mass service volume of a fund company and voice data may be used as legal basis, the system must ensure the security of voice data, and guarantee mass storage capacity and save them safely for a long period.

Individualized sound recording system upgrades management and service ability in a comprehensive way

For achieving this purpose, Donjin Tech improved and optimized its product according to requirement and provided Rongtong Fund Management Co., Ltd. with comprehensive digital sound recording solution. It realizes to conduct concentrated sound recording to all audio signals. The system design collects extensions and inline telephone lines together, and apply high resistance to the collected recording channels and connect them in parallel to recording system equipment, by which it realizes multiple lines purposed real time recording, processing and putting into memory. This can guarantee recording quality while not interfering in telephony communication. Its own equipped AGC automatic gain mechanism can eliminate the unbalanced voice volume of the caller and the callee, plus auto or manual voice volume adjusting, all these effectively ensures the high-quality recording effect under complex communication environment.

The recording system solution functionality is strong and rich, which provide sufficient guarantee to Rongtong Fund Management Co., Ltd for upgrading service quality, market response ability and management level. While recording, the system can automatically record channel number, call data/time, call-out number, call-in number, call-out/call-in direction, recording save place, time section, file notes (mark), no answer, time length of recorded file, etc; required by security, mass capacity and recording data storage for long time, the system adopts external storage medium as the main and system host machine save as the complementary two kinds of storage and backup method, in addition, inquiry and playback can be done through three modes of remote telephone, local and network; this system receives keyboard and mouse input, operation is accompanied with menu remainder, critical operation accompanied with voice reminder, it is very easy to use, and the company management can conveniently use different platform to inquire all service flow speech.

This system also adopts multiple means to improve its security. It sets up level-based password right management and assign different operation right to different users to avoid information disclosure and misoperation by idle persons, plus all operations to equipment are recorded into the operation log for future check; by using the telephone management analysis function, it is possible to know the equipment working status in network side, which is convenient to find out safety and security risks; no requirement for person on duty; it is possible to upgrade and maintain equipment on remote through MODEM; when an malfunction is found in equipment, telephone warning will inform operation and maintenance personnel to deal with timely, this ensures 24h system uninterrupted running, also minimizes labor and financial maintenance cost.

After Rongtong Fund Management Co., Ltd. put the sound recording system into service, its clients receive timely and high-quality services better than ever, furthermore, this system enables them the ability to know investment information and to communicate with Rongtong Company anytime; on the other hand this system enhances the trust and influence of Rongtong Company. This system realizes the complete interface between service flow and the market, the Company’s market response ability has been improved greatly. Also, it greatly improve the Company functional department’s ability to collect and process information and interlock action ability, and further promote the Company’s management work towards reasonable, standard and everything doing complying with specification.