Date: June 4-5, 2013

Location: Hall 7, Dubai International Convention & Exhibition Centre, Sheikh Zayed Road, Dubai, UAE

Now, more than ever, organizations need to cope with a business situation that is characterized by rapid change. Higher customer expectations, increased mobility and new customer management technologies are primary drivers here and a main consequence is a reversal of traditional roles whereby the customer is now in the driving seat as far as interaction with the company is concerned. As a result many company board members are urgently trying to understand and quantify the bottom line effects of a more strategic approach to customer service; the contact centre is front and centre in their thinking as to how to best respond here.

Be sure to visit the booth # D6 where you can learn more about how you can build your call center solutions on DONJIN. We are going to showcase Keygoe Multimedia Switches platform on which you can implement Contact Center, Unified Communication, etc.