On 4 & 5 June, 2013, Trade & Convention Center, Dubai, a very professional Call Center summit was held there. Dozens of call center companies joined and shared their latest call center applications, technologies and experience. As the leader in call centre field in China, DONJIN and its Iran partner showcased the newest call center applications and core equipment Keygoe multimedia switches to visitors from Pakistan, Kuwait, Saudi Arabia, Iran, Egypt, etc.

After years of development, the most industrial and enterprise users have their own call center system now. What they focus now is how to upgrade their system efficiently and reliably and how to embed the cutting-edge technologies to call center system to improve customers experience and satisfaction.

The key feature of Keygoe series multimedia switches is integration as well as cloud based call center system. Under the cloud service model, the traditional call center software and hardware are virtualized. All applications and management functions put in the cloud to achieve unified management, self-service, resources customization, data and function management, application customization. Enterprise can get what they need on-demand and change any time. They will spend less on IT operation management and put more energy and resource on core business applications.

In addition, speech recognition is another focus in the summit. call center system can response customer’s requirements automatically. It will save labor cost and improve service efficiency. Keygoe platform supports main speech recognition engine vendors in the market. It’s easy for customers to expand this feature in the future.

Call center in the Middle East is relatively mature now. Whether cloud call center or speech recognition, will bring technologies innovation to industry and enterprise user. DONJIN is always in the forefront of global call center on technology innovation. We believe DONJIN will launch more and more exciting technologies and products base on Keygoe platform.